Southeast Asian Games host the Philippines apologised on Sunday to Myanmar among other countries after some arriving athletes were left stranded for hours at the airport or were driven to the wrong hotel, a logistical snafu that drew criticism just days before the competition starts.
News outlet The Rappler reported members of the Myanmar U-22 football team complained about their buses being cramped and not being comfortable enough for the travelling squad.
The team reportedly had to wait at the airport for a long period of time before travel arrangements were sorted out by the SEA Games 2019 organisers.
An official statement from the Philippine Southeast Asian Games Organizing Committee (PHISGOC) acknowledged issues surrounding transportation, training and lodging.
“We sincerely apologize to our athlete guests from Timor-Leste, Myanmar and Cambodia for the inconvenience caused to them by the confusion regarding their transportation and hotel arrangements,” the statement read.
“While PHISGOC strives to ensure proper coordination of the arrival details, airport welcome and transportation provisions of all international teams to their respective assigned hotels, we acknowledge our shortcomings in this particular incident and vow to do better.”
Athletes have begun flying into Manila ahead of Saturday’s opening, but for Cambodia and East Timor's football squads the arrival was not what they were expecting.
"We had to wait maybe like eight, nine hours to get our hotel," Coach Felix Dalmas of Cambodia told a press conference Sunday, adding that they had also waited hours for the shuttle service.
East Timor's team was driven to the wrong hotel, complicating their arrival and training schedules.
"All nations deserve respect and what happened yesterday was not so beautiful," East Timor's coach Fabiano Flora told reporters.
The Philippines SEA Games organising committee offered an explanation of the hiccups, putting the blame on a last-minute change in travel plans and the afternoon check-in time of the hotel.
"We sincerely apologise to our athlete guests... for the inconvenience caused to them by the confusion," the committee said in a statement. "We... vow to do better."
Meanwhile, Thailand's football team—which also waited for hours at the airport for the right documents—had to change their training plans because the hotel was too far from the venue.
Coach Akira Nishino said they opted to work out in the streets near the hotel instead of spending hours travelling.
The games, the first hosted by the Philippines since 2005, are expected to draw thousands of athletes, journalists and dignitaries over their nearly two-week run.
Smooth functioning logistics will be key to the success of the 56 sports spread across dozens of venues in and around Manila.
The hotel and pick up problems came as organisers were already under fire over a nearly $1-million cauldron that will hold the games' flame.
Critics said the money it cost to build the 50-metre (160 feet) cauldron at the main stadium in Clark, north of Manila, would have been better spent helping the nation's children and poor.
Malaysia will face Myanmar in the opening match of the men’s football tournament at the Rizal Memorial Stadium in Manila on Monday.
